• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-28-2017 09:03 PM

HP Recommended

CAN'T CONNECT HP ENVY 4500 SERIES PRINTER TO MY COMPUTER . I TRIED WIRELESS AND USB CONNECTION ,NOTHING WORKS.

1 REPLY 1

‎01-29-2017 04:02 PM

HP Recommended

@VAIZ

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP ENVY 4500 e-All-in-One Printer and it does not work both wirelessly and through USB connection. I'd like to assist you with this case.

 

I would like to know the following information to assist you better:

  • What operating system you are using.
  • Is it the first time installation or was it working fine before?
  • Do you receive any error message during installation or after installation when you try to print?

Meanwhile, I recommend you to check the standalone functionality of the printer. Please make a copy and check if the printer is sucessfull in maing a copy. If copy is good then the hardware should be fine and we need to ficus on the software/drivers. Feel free to reply. Cheers! 🙂

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.