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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-10-2017 02:57 PM

HP Recommended
Product: Hp Envy
Operating System: Microsoft Windows 8.1 (64-bit)
Envy freezes on hp screen on start up, doesn't even get to Windows. I have run diagnostics with everything checking out fine (Passed). I have even used my recovery boot drive and did a format and factory reset of original software. Still freezes. Not sure what else to try.

Any suggestions?
4 REPLIES 4

‎05-10-2017 04:29 PM - edited ‎05-10-2017 04:30 PM

HP Recommended

Hi Deafboyred

 

Generally, a factory reset should correct a driver or system corruption problems. Is the PC freezing as soon as a factory recovery is completed?

 

If yes, then you may have a hardware problem. The HP boot time diagnostics are good but can't find all hardware problems. HP diagnostics does not check the power supply. Have you tried setting the BIOS to defaults?

 

You could have a RAM, or motherboard, or graphics hardware problem which is not being detected. You have to check all components one by one or take the PC to a local tech to troubleshoot.

 

Grzy

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‎05-11-2017 11:00 AM

HP Recommended
The Freeze occurs any time the pc is powered on. It shows the Black screen with HP logo and the loading symbol (dots rotating in a circle). After roughly 3 seconds the rotating dots freeze and nothing else happens & I have let is sit like that for lengthy period of time to see if it would correct itself. I have run the 3 hour hard drive check and the hour long memory check which pass. I went in to bios and reset to defaults. I've switched the boot order to usb drive to attempt boot from recovery boot drive. Is there a way I can check my RAM, motherboard and graphics hardware?
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‎05-11-2017 11:25 AM

HP Recommended
Well...I have NO idea what just happened but I pulled the cover off and opened the pc. Looked around, nothing looks amiss except a build-up of dust. Blew off the components and powered up to see if fans were all working. As I was watching the fans spin up the whole PC automatically shut down, I was under the deal and wasn't paying attention to the screen, so I'm not sure what it said.

I just powered it up again and bam!!! Suddenly it just loaded right up, took me through the new pc setup and I am now back up and running! I am not going to complain but **bleep**!? Lol

Problem seems to be resolved (for now).
Thanks for the response Grzy, I may be back. Lol
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‎05-11-2017 12:29 PM

HP Recommended

Hi Deafboyred.

 

You are welcome. You solved it!

 

A clean PC is a happy PC!!

 

Grzy

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