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04-20-2013 08:10 AM - last edited on 04-20-2013 08:59 AM by OrnahP
Here is my HP live chat reference number.[Personal Information Removed]. The operator said that all these resellers are for the Active Pen HP (Stylus Pen) PN: 704926-001http://h20141.www2.hp.com/Hpparts/part_resellers.aspx?geo_code=NA He said they all sell them. I am definitely calling Chad R (USA) and Louise Harvey (Canda) on Monday because I think this information on resellers is bogus and a lot of leg work. The operator I chated with was not to keene on job. Un like ones I spoke with before I try back later on today after this operator is done with his shift. To bad Jill was n't working today. She would have told me witch company to call. Some operators are just bad. frrw
04-20-2013 08:51 AM
Thank you for your efforts on this matter,it is much apreciated.I cannot find any pen on their site particularly for the envy x2,unfortunatley they do not show any email address to contact.The pen I require is an active fine point.I did purchase the hp oQ677AA which did not work,Have returned to supplier hopefully for refund !!!!
04-20-2013 09:47 PM
I found a stylus for your lap top. I do not know if it is the same one that was ship with your computer. This is a Crystal Clear screen protector kit that comes with Skectch Stylus Pen for HP Envy X2. Price $3.99 1/2 off. http://www.amazon.com/Invisible-Crystal-Protector-Package-HandHelditems/dp/B00BX4Z6WE/ref=sr_1_5?s=e... I am still searching using dogpile.com search engines. If you ever need to search for hard things to find this is search engine is best for it. http://www.dogpile.com/ It brings up everything under the sun for searches. This is how I found the stylus for your lap-top. frrw Going back and see if I can just find the Stylus pen.
04-20-2013 10:04 PM
This accessories kit is compatable with HP Envy X2 witch has stylus pens included found on Ebay. http://www.ebay.com/itm/ACCESSORISE-YOUR-HP-ENVY-X2-WITH-ALL-YOU-NEED-/330857418446?pt=UK_MobilePhon... frrw.
04-21-2013 12:47 AM
Thank you for your response,they all have the clumpy rubber tip I have one of those. No good for fine work and cannot use right click.with pen,yes I know you can double press and drag for that but not what I am looking for. Regards.
04-21-2013 05:00 AM
Here is Chad R's email firstname.lastname@example.org. I have an open on going case with him you can try calling him 1-877-917-4380 Extension # 08.
You may call me at 1-877-917-4380 Extension # 08 my shift hours are 10:00am to 7:00pm You may ask for me by name, if I am not available, the Case Manager taking your call will take a message for me.Our office hours are Monday - Friday 7:00 AM – 10:00 PM CST. I do not know if they will talk to with out a case number. They might. What to asked what specific company sells Active Pen HP PN: 704926-001. Let them know all the troubles you and everyone else is having trying to find this stylus pen. I will be calling him on Monday as well. Yes I read the HP's forum from other post requarding this Stylus Pen. dogpile.com listed them as well. frrw. Sure would be nice to have a full function stylus pen that works with your HP Envy X2. I searched pretty much all night on dogpile.com search. Nothing but stylus for older computer's models displayed and Ipods.I also read HP Elite 900 Stylus pen but doesn't work with HP Envy X2. In dog pile search they had HP Stylus pens listed just with model numbers no picturers , no parts number or the list of computers it is used on. Must be one those. Does any of your computer's information provide the Stylus model number by any chance? Probably not. I wonder if HP parts store can come up with the model number as well besides Part Number. frrw
04-21-2013 01:01 PM
Thank you for all your efforts,unfortunately it is not practical to telephone from the uk for me,we will just keep our fingers crossed as they say in the best medical circles. Best Regards.
04-22-2013 06:28 PM
I called Chad R. HP's notebook division top official. He is looking into this issue for you and the others. He will get back with me in a couple days with the sellers information. I think he may fix or have personnel fix the resellers list also at HP's parts store. I will get back with you as soon as I get the information. Hopefully he can get it resolved. I explain to him that the other Stylus do not work on HP Envy X2 computer but the only that gummy one you said still isn't a great stylus to begin with. frrw.
04-23-2013 01:02 AM
Thank you for your continued efforts,lets hope this can be resolved soon.I am beginning to regret purchase of this machine as I find the only practical way of use is to connect to base and use a mouse Rather defeats the object of detachable touch screen.,may just have well kept my old laptop.
Best Regards again.
04-25-2013 01:03 PM
This isn't any good news. Chad's email arived today. He writes:
About the HP active pen PN 704926–001 for the HP ENVY x2 i checked and it seems that there ia back order on this product and none of our retailers have the stylus in stock, there is no current estimated date of when it will become available.
If you wish to talk to me about this complaint within the next 5 days you may call me at 1-877-917-4380 Extension # 08. You may ask for me by name, if I am not available, leave a message with the case manager that answers the phone and I will return your call.
If you have a new issue, please contact a support specialist at 1-800-HPINVENT.
Our office hours are Monday - Friday 7:00 AM - 10:00 PM Central time.
Your case is #7502664509
HP US TCO Escalations Team
Tel: 1-877-917-4380 ext:# 08
I guess the only stylus option left is the gummy one posted early until they decide to produce more. Sorry about this ordeal least now we know why we can not find it now.frrw