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‎01-01-2022 09:32 AM

HP Recommended
Product: HP Pavilion All-in-One - 24-xa0024 Product 4NM47AA
Operating System: Microsoft Windows 10 (64-bit)

I had some personal stuff on my computer that i wanted to erase. It was scattered everywhere so i purchased killDisk to wipe the entire thing. I installed, paid and registered, made their boot disk and erased entire hard drive. I thought the boot disk would get me back in and take me to win os  10. NOT SO.

 I t just takes me to killdisk console. do i have to get a whole new copy of win 10 or is it there somewhere in that killdisk boot disk/ console?

PLEASE HELP!

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1 REPLY 1

‎01-01-2022 10:26 AM

HP Recommended

Hi:

 

You won't be able to restore the operating system with the software you purchased.

 

You can use the HP cloud recovery tool on another Windows PC running Windows 7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility...you will need a 32 GB USB flash drive to create the bootable recovery drive.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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