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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-26-2014 02:51 PM

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So I've been trying to fix the looping error. I have gone through the forums and tried every possible method. Secure mode, BIOS, diagnostic. The diagnostic said my hard drive 1 is in error also. Almost every method tells me to use recovery disc. I don't have one. I've been trying to fix this for 3 days. I've told my parents (I'm 15 and below average in computer knowledge). If anyone knows what to do, please help me.
8 REPLIES 8

‎11-26-2014 03:00 PM - last edited on ‎03-09-2017 04:12 PM by HP Administrator

HP Recommended

Hi,

 

First, please provide your PC's product number. Do not include the serial number.

 

Don't disclose personal information in any forum you participate in.

 

Please provide more information and details on what diagnostic test(s) you performed and the exact error message you received.

 

Jaco

 

****I am not an HP employee****

 

Please give a" Kudos, Thumbs Up" if advice received is relevant or" Accept as Solution" to assist other forum users having a similar problem.

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‎11-26-2014 03:08 PM

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Product No. H3Z76AA#ABA
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‎11-26-2014 03:10 PM

HP Recommended

Hi,

 

Need details on diagnostic errors.

 

Jaco

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‎11-26-2014 03:15 PM

HP Recommended
Diagnostic tests (HP Advanced System Diagnistics) start-up test, run-in test, and system tune up. The errors I recieve are Failure error C0190005, then it goes to failure configuring windows updates, reverting changes. Then it sometimes goes to configuring windows 35% and it starts all over again. Other times it does recovery and it ends up on a blue screen with a sad emoticon. Then it disappears in a second.
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‎11-26-2014 03:24 PM - last edited on ‎03-09-2017 04:12 PM by HP Administrator

HP Recommended

Hi,

 

Are you running boot time UEFI diagnostic tests?

 

Are you attempting to upgrade to Win 8.1?

 

Do you recover to Win 8 after a failed Win 8.1 upgrade?

 

Having a problem zeroing in on what is happening here.

 

Jaco

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‎11-26-2014 03:29 PM - edited ‎11-26-2014 03:35 PM

HP Recommended
I apologize. I'm in a bit of a nutshell. For the first question, I did those at 11:00, and it told me hard drive 1 failed the tests. The next two questions, no. I just turned it on Sunday morning. And this happened. But I think the problem I caused was that the printer was barely connecting to computer and I turned it off. I did a refresh for the computer and it deleted...I guess the printer's information?
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‎11-26-2014 03:36 PM

HP Recommended

Hi,

 

I am sorry but I cannot help you with the information provided.

 

Maybe another forum member can.

 

Jaco

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‎11-26-2014 03:37 PM

HP Recommended
Thank you for trying.
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