The HP Community is here for you.
12-13-2010 10:18 PM
In trying to reinstall Microsoft Vista Service Pack 2, I get a catastrophic Error Unexpected 0x8000ffff. Microsoft has a Fixit tool for it, but when I download it, it displays a couple of zip folders. I get stuck at that point and don't know how to complete the Fixit process. Is anyone familiar with that tool and how to use it? Thanks.
12-14-2010 11:49 AM
If you don't have an extraction utility installed, download and install 7-Zip . With this installed, right click on the Zipped Folder, select 7-Zip, select extract files, then click Ok. You should now see a newly extracted folder which you can open as normal.
Hope this helps.
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Insider