04-18-2014 10:05 AM
Every time I try to check my email after my monitor has been to sleep, I get the following message. When I try again I connect OK. Can anyone tell me what the problem is?
Unable to send or receive messages for the jeffandjudi account. The email server returned an error.
Server Error: 0x800CCC90
Server Response: -ERR Cannot connect to POP server 188.8.131.52 (184.108.40.206:110), NB connect error 1460
Windows Live Mail Error ID: 0x800CCC90
My ISP says the problem is with my equipment!
Solved! Go to Solution.
04-22-2014 09:54 AM - edited 04-22-2014 09:56 AM
Welcome to the HP Forums! 🙂
I see that you are having problems accessing your e-mail with an error code, and I would be happy to guide you towards a resolution!
Since the given error code pertains to Microsoft, I recommend following this thread on Windows mail error code 0x800ccc90. This should help identify the cause of this error with your e-mail.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
04-25-2014 04:59 AM
Followed the thread you suggested. Looked like two entries may be relevent, which I investigated and actioned.
1. Disable Avast Mail Shield, and left it disabled for two days. Has NOT cured the problem.
2. Sign off from the Mail Server direct. Did this, but this did not make any difference either.
Most problems on the "thread" do not seem to relate to Windows7 !
Any further suggestions?
04-25-2014 09:20 AM - last edited on 03-06-2017 02:07 PM by OscarFuentes
Hello again jeffandjudi,
Thank you for the quick reply!
So that I can better ascertain the environment of your computer, I will need to ask you a few questions:
- What is the Product and Model Number of your computer and monitor?
- Is your monitor connected to your desktop with a VGA, DVI or HDMI cable?
- What kind of router are you using to connect to the Internet?
- Has your computer completed all of its important Windows Updates?
In the meantime, I recommend following these steps to examine the incoming and outgoing Internet data to your computer:
- Press the Windows Key + R
- Type the word cmd and then "OK"
- In the command prompt window, type the command netstat /a
Please post back how many connections there are in total, and how many of them are "listening".
Please re-post with the necessary information, and I look forward to your reply!
Have a great weekend!
04-26-2014 02:47 AM
Information requested is as follows:
Product number - LN855EA#ABU
Model number - CQ1030UK
Monitor connection is DVI
Router - Thompson TG585 v7
Windows updates are all completed. (Computer set to "automatic updates")
Incoming and outgoing data information as follows:
TCP established - 8
TCP listening - 42
UDP - 111
Hope this is helpful.
04-28-2014 09:15 AM - edited 04-28-2014 09:20 AM
Hi again jeffandjudi,
Thank you for providing your information!
I have conducted further research into both error code 1460 and 0x800CCC90, and I have uncovered this document on NB connect error 1460 due to Avast using port 25. This should help re-connect you back to your mail service.
If the issue remains, I would recommend contacting Avast's support department to further investigate these error messages with their program.
Best regards 🙂
07-12-2014 02:14 PM
You need to test out if the settings are correct and your IP is not blacklisted, the best way would be to check with Thunderbird and see if the mail works on it. You may follow this guide to get around Fixing 0x800ccc90
12-26-2014 05:47 AM
I have had this problem every so often. The solution is simple. I shut off the power at my surge protector. Wait at least 15 seconds, and then turn on the power at the surge protector, turn on the computer (tower), and everything should be back to normal.
I have no idea what causes the problem, but this is a sure fix.