• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2017 03:28 PM

HP Recommended
Product: HP Pavilion 550-a114

Hello,

I have an ethernet plug, both lights are solid, yellow and green, its plug into my router. As per my cable company, it is not working, I was told to check in Setting, Network and Internet section and there is no Ethernet opinion, only Status, Wi-Fi, Dial-up, VPN, Airplane mode, Mobile hotspot, Data usage and Proxy.

Since there is a Ethernet plug in the back and the lights are on, isn't it supposed to work or is something turned off that is suppoed to be on or do I need somekind of software to get it working, please help.

2 REPLIES 2

‎05-15-2017 03:38 PM

HP Recommended

Hello,

I just received an email to call Tech Help 1-877-210-0840, I did and explained the issue and was told that they can resolve the issue for $ 300.00. Are you kidding, the computer cost $400.00 new.

Was this reply helpful? Yes No

‎05-15-2017 03:45 PM

HP Recommended

@Alang10721

 

Welcome to HP Support Forum. Both lights should be flashing, not solid. Your machine uses

 

and your router probably has 1000Mb/s or 1Gb/s ports therefore please try to set Auto negotiation for the network card on your computer:

 

          ftp://ftp.supermicro.com/CDR-B1-UP_1.00_for_Intel_B1_UP_platform/Intel/LAN/v18.8/PRO100/DOCS/DESKTOP...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.