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Alang10721
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Ethernet issue

HP Recommended
HP Pavilion 550-a114

Hello,

I have an ethernet plug, both lights are solid, yellow and green, its plug into my router. As per my cable company, it is not working, I was told to check in Setting, Network and Internet section and there is no Ethernet opinion, only Status, Wi-Fi, Dial-up, VPN, Airplane mode, Mobile hotspot, Data usage and Proxy.

Since there is a Ethernet plug in the back and the lights are on, isn't it supposed to work or is something turned off that is suppoed to be on or do I need somekind of software to get it working, please help.

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Alang10721
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Hello,

I just received an email to call Tech Help 1-877-210-0840, I did and explained the issue and was told that they can resolve the issue for $ 300.00. Are you kidding, the computer cost $400.00 new.

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banhien
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HP Recommended

@Alang10721

 

Welcome to HP Support Forum. Both lights should be flashing, not solid. Your machine uses

 

and your router probably has 1000Mb/s or 1Gb/s ports therefore please try to set Auto negotiation for the network card on your computer:

 

          ftp://ftp.supermicro.com/CDR-B1-UP_1.00_for_Intel_B1_UP_platform/Intel/LAN/v18.8/PRO100/DOCS/DESKTOP...

 

Regards.

BH
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