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01-09-2009 06:12 PM
I have a 64-bit Windows Vista Home Premium OS on my HP PC that I've had since after Thanksgiving. I had Norton IS and SystemWorks Basic Edition 12.0 installed and use a new HP Deskjet F4280 All-in-One printer with a 17" LCD monitor from my defunct D6419 eMachines package. At some point shortly afterwards it started giving me this error message right at the moment of shutting it down that says : "the exception unknown software exception (0xc0000005) occurred in the application at location 0x76******", or 0x77******" although the last six digits always differ during each shutdown or restart. Hopefully it isn't anything serious and so far it's just been a pesky popup, but I would like know what's causing it and have it safely cleaned up. Sometimes I don't get the popup if my session wasn't too long, and sometimes I get multiple popups. I often look at YouTube Videos, or have audio streams from WinAmp while I'm online and wonder if that has anything to do with them.
Any help or comments from anyone who had a similar problem are appreciated.
Vista Home Premium Edition (x86 64-bit)
Norton - Int Sec 09 & SysWks Bsc Ed 12.0
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