Thanks for stopping by the HP community. A very good day to you. 🙂 I reviewed the post regarding information about factory reset. I will be delighted to assist you here.
Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂 You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this platform with you. 🙂
First off, to assist you better, I would require more information regarding this.
Please provide the complete product# or model# of the computer to assist you better.
Is your computer not working correctly?
What is the reason to perform a factory reset?
Please keep me posted. I will keep a watch for your reply.
Thank you for responding is very nice of you, i alreday have reset the tpc po51-19 but what do I do to down load and how ??? a friend told me drivers but i donot have any idea can you help me and how do i set the keyboard on screen??
I reviewed the post comprehensively. Thanks for the response. You've done a remarkable job of troubleshooting the issue. Kudos to you for a job well done. Please provide the complete product# or model# of the computer to assist you better.
Please visit this link http://hp.com/drivers Then select the country and type the product# of the printer. Ten follow the on-screen instructions to update all the required drivers based on the operating system used.
Please check this link to enable the on-screen keyboard on the computer. This is a third party link. Please do not click on any unnecessary ad, image, download, popup or link or anywhere else as these are third party links meant only for viewing information and following instructions relevant to the actual issue.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.