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Jeff_103 Student
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Failed Audio Component Test

HP700-400z cto / J6N58AV#ABA
Microsoft Windows 10 (64-bit)

*Audio - Failed - Q4N2JW-7GG875-QFFWL1-21E903

 

Have had intermittent issues with no sound from my pc. Have employed troubleshooter in all its variations, details report many "issue not present". Have had occassional success, usually by updating drivers, but after a week or so, no sound. 

 

Most recent, I worked through all of the steps from HP diagnostics support assistant for audio troubleshooting, and at each step, I had no success... The very last last step did entail running the hardware component diagnostic tests, available at system powerup, the result of which was some kind of failure code *(see the code at the top of this post).

 

What does this failure code really indicate about the source of the problem? And what are my options for correcting the failure, given that my product is now out of warranty?

The speakers work on another pc, so its not them. I am not sure, but this model may have on-board sound. I can see the rear panel allows for a 5.1 setup, but i only want 2.1.   Do I need to replace or add a different soundcard, if so, what recommendations for this model?

 

Thanks for any support.

 

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HP Support Agent
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Failed Audio Component Test

Hello @Jeff_103

 

Welcome to the HP Support Forum!

 

Failure ID: Q4N2JW-7GG875-QFFWL1-21E903 confirms that the sound card of the PC has gone bad.

Its a hardware failure. Sound card is integrated to the motherboard of your PC.

 

To fix the issue, ideally the motherboard needs replaced.

 

Also there are PCI Express sound cards that are available which you can use.

This can be purchased from local computer stores or online.

 

Let me know if you need any further assistance.

 

**Click Accept as Solution on a Reply that solves your issue to help others**

******Clicking the Thumbs-Up button is a way to say -Thanks!.******

 

Anoop
I am an HP Employee
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