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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-12-2017 04:50 AM

HP Recommended
Product: HP TouchSmart 600-1220ru
Operating System: Microsoft Windows 7 (64-bit)

Hello!

 

Broken video card GT 230 Touchsmart. Please tell me the options for replacing this graphics card for AIO PC HP TouchSmart 600-1220ru. Couldn't find this card. Problem: does not turn off the computer through the operating system menu only if you press and hold the button to turn it off.

1 REPLY 1

‎05-13-2017 10:48 AM

HP Recommended

Hi @Bagda,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I understand you are having issues with the graphics card on your HP Touchsmart computer. Don't worry I'll try my best to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

What exactly is the issue with the graphics card?

Have you tried to update the drivers?

Did you try to run a test on the card?

 

In the meantime, let's start off by performing a Hard reset on the PC with all the cables disconnected.

 

Next thing, I would suggest is to check if the graphics card is detected in the Device manager if it's listed let's try to uninstall it and then restart the PC. so that it will look for the drivers automatically and then install the drivers.

 

You could also try to run the test on the graphics card from F2 (Please capture the failure ID for further assistance).

 

Depending on the test results, if the test passes, I would suggest you could try to update the Bios, Chipset drivers as well as graphics card drivers from our HP support website.

 

If the test fails, You will need to get the graphics card replaced, this can be done either using the HP Part store Or call the HP Phone support for a repair service.

 

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

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