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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-03-2013 09:23 PM

HP Recommended

The BIOS on my Pavilion p6310f Desktop PC seems to no longer recognize the SATA ports on the motherboard therefore I cannot boot the computer, not from the Windows 7 HDD, nor from a Linux boot CD.

 

According to my ATX power supply tester the main feed is delivering adequate voltage to the motherboard.

 

Both devices seem to be powered as well, as you can hear them clicking and spinning on power up.

 

I have moved the SATA cables around, and have tried bringing up the machine with only one device at a time attached to the system.  No matter, the BIOS does not see the SATA devices.

 

I am able to access the HDD when putting it in an external enclosure and connecting it to another machine via USB.  I can't say for certain that the boot sector is okay, however, chkdsk found no problems to correct.

 

I'd like to try updating the BIOS, however, the update program, sp46428.exe, requires Windows 7 to run.  Given that the machine doesn't see the HDD there is not easy way for me bring up Windows 7 on the machine.

 

There is no BIOS option for booting from a bootable USB device, and when I enable LAN boot, the machine sees the attached USB mass storage device but complains that there is no valid boot device in the machine, even when I place LAN at the top of the boot priority.

 

Does HP itself provide other methods and tools for updating the BIOS?

 

If the solution involves DOS on a bootable USB drive, I will only attempt the upgrade if DOS is sourced by Microsoft or Hewlett Packard.

 

Please don't send me offsite to third-party solutions.

 

Thanks,

Tom

 

2 REPLIES 2

‎07-03-2013 09:42 PM - last edited on ‎02-23-2017 08:20 PM by HP Administrator

HP Recommended

Tom,

 

I am sorry to tell you that there is no software/firmware/BIOS fix, that will solve your issue and that the solution involves replacing the motherboard or the computer. Here are the specs for your HP Pavilion p6310f Desktop Computer and its M2N78-LA (Violet6) motherboard. Please refer to these HP forum posts concerning the "M2N78-LA failure" and remedies.

 

If you have any further questions, please ask.

 

Please send KUDOS

Frank

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‎07-04-2013 08:31 PM - edited ‎07-04-2013 08:31 PM

HP Recommended

Hi,

 

As Frank has mentioned, HP does not provide tools to flash the bios other than from Windows.

 

 

 

Bottom line ---> Start looking at third party bios flashing tools via using a CD or buy a new motherboard.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 11 x64
Custom PC - Z690, i9-12900K, 32GB DDR5 5600, dual 512 GB NVMe, gen4 2 TB m.2 SSD, 4K screen, OC'd to 5 Ghz, NVIDIA 3080 10GB
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