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mstaghon Student
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HP Recommended

Forgotten password

HP all in one
Microsoft Windows 10 (32-bit)
My husband and son set up our all in one and didn't setup a backup drive and now they can't remember the password. Any ideas?
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HP Recommended

Forgotten password

Hello @mstaghon,


Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.


I understand that you are having an issue with the password, and wanted to assist you!


To start, can you provide me with the Product Number of the desktop?  Here is a link you can use that will help you find your Model and Product Number: HP Customer Support - Products


In the meantime, try the troubleshooting steps offered by community member @wes_notebooks:


HP recommends using a Microsoft connected account (MSA) to log in to Windows. With a Microsoft connected account you log into Windows using your email address and the password can be reset using a different device at any time. You do not need a Microsoft or Hotmail email address to set up a connected account. Any email address will work.


To reset your password for an MSA account follow these steps:

  1. Open an Internet browser and navigate to the Microsoft Reset your password Web page:
  2. Select I forgot my password, and then click Reset your password.
  3. Follow the on-screen instructions to reset your password.

When the password is reset, you will be able to use your Microsoft account with the new password to sign in to Windows 10 and Windows 8. Make sure your computer is connected to the Internet before you attempt to sign in.

For more information about recovering your Microsoft account password see:



Reset a local user account password in Windows (all versions)


If you are using a local user account HP cannot recover or reset your password if it is lost or forgotten.

HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten. If you do not have a password reset disk and can not remember your password, you will be directed by HP support to perform a full recovery to original factory conditions and will lose any data that was not backed up to an external location.


Create a password reset disk


To complete these steps, you will need removable media, (a USB flash drive).

  1. Insert your removable media.
  2. Open User Accounts by clicking the Start button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
  3. In the left pane, click Create a password reset disk, and then follow the instructions. Make sure you store the password reset disk in a safe place.

Reset your password using the password reset disk


If you enter the wrong password when you attempt to log on, Windows displays a message that the password is incorrect.

  1. Click OK to close the message.
  2. Click Reset password, and then insert your password reset disk or USB flash drive.
  3. Follow the steps in the Password Reset wizard to create a new password.
  4. Log on with the new password. If you forget your password again, you can use the same password reset disk. You don't need to make a new one.


For more options for recovering your local account password see


Information about other password types


Password Type


Power On / BIOS Password

HP does not capture or retain any BIOS password data, so HP cannot recover your local BIOS or power-on password.


Notebooks, Desktop all-in-ones and tablets - HP can remove BIOS and power on passwords via a service of the computer. You can contact HP Support to set this up. Options vary depending on location and warranty status (Service fee may apply).


Desktop PCs - There are jumpers on the system board that are designed to remove BIOS and power on passwords. Search for the specifications documentation on your PC. Find the document outlining the system or motherboard to locate CMOS and or password jumpers.


See What to do if you forget your sign-in password (Chrome OS)


See What to do if you forget your sign-in password, pattern, or PIN (Android OS)

Microsoft Applications

See the Microsoft Account Security site. 

All Other Web site or Applications

Contact the website or application developer


Source: Re: I forgot my password can HP help me reset it


Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!


Have a great day!

I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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