11-12-2015 03:14 PM
I've recently had to replace the hard drive for my desktop PC and now I need to re-install Windows i.e. restore to factory settings.
Please can anyone advise me on how to proceed? i.e What not to do etc.
I have the full set of recovery disks, which I was able to create before the PC completely died on me.
Do I need anything else, or do I just press F11 at startup and launch recovery from there?
11-12-2015 03:30 PM
Please refer to this link.
Scroll down to "Performing a System Recovery on Desktop and AIO PCs " then "Recover from recovery disks".
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11-13-2015 02:21 PM
Hello y2ken and many, many thanks for your input.
Last night, I followed what appears to be the same process you guided me to. I reached the stage where I succesfully initiated System Recovery, but sadly, the process froze on disk 2 at 47%.
I've since been trying to restart recovery, but all that hapend is:
- The HP logo loads up
- A circle of dots start twirling below the HP logo
- The dots twirl for about 15 minutes
- The PC reboots
- It starts all over again.
It's essentially been stuck in this loop for the last few hours.
I've manually switched it off and an a few times, but the same thing keeps happening.
11-13-2015 05:22 PM
Please refer to this link: Troubleshooting System Recovery
Scroll to the section: 'Troubleshooting a Recovery form CD/DVD' then 'Recovery Process Freezes when using Recovery Disks'. Please pay paritcular attention the part about AF / Advanced Format drives.
If your old hard drive was a 'legacy' drive and the new one is an AF Format drive then that likely is your problem.
If your recovery disks are corrupted you can order a set of recovery disks from HP or a third party vendor.