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10-21-2016 07:45 PM
I bought this computer new several years ago and the hard-drive died today. I went out and bought a new internal hard-drive, but I did not realize that I also needed to install an operating system with the new hard-drive. So, I am trying to see what I need to do to get my new hard-drive to boot up? I do not have the recovery disk that came with my computer. I was told that maybe HP could send a new Operating System disk so that I could reinstall windows. Any help is greatly appreciated. Thank you
10-21-2016 09:47 PM - edited 10-21-2016 09:49 PM
@Neal1978, welcome to the forum.
Here is a guide to help you order the Recovery media from HP. If they don't have it available, you can try ordering from this seller here. I have known of several members who have used them with a good outcome.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP Omen 880-160se; i7-8700K (OC'd to 5.2 GHz); 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home
HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink
HP Photosmart 7520 AIO
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