cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
3 2 0 1
Message 21 of 24
Flag Post
HP Recommended

Hello All,

The issue is not resolved, but i did back track my machine to 8.0 and the hdmi button worked flawlessly with my xbox 360, 8.1 must have a compatability issue. Dam Microsoft

0 Kudos
Highlighted
New member
2 1 0 0
Message 22 of 24
Flag Post
HP Recommended

I purchased a HP ENVY 23 back in November just so that I could have the HDMI game mode feature.  I have been to several sites and forums to find no answer on why this feature only works from time to time.  If I want to switch from PC mode to game mode there is a physical button right under the HDMI port to press. If I press this button, after using the PC feature (surfing the web, reading PDF’s, etc), the button will not work. If I reboot the PC right into the Windows 8.1 desktop, then the button will work and I am able to switch back and forth. This appears to be a software/firmware issue, so any help from HP would be great.

 

My system details below:

 

OS NameMicrosoft Windows 8.1

Version6.3.9600 Build 9600

System ManufacturerHewlett-Packard

System Model23-k027c

System Typex64-based PC

System SKUH6U00AA#ABA

ProcessorIntel(R) Core(TM) i5-4570T CPU @ 2.90GHz, 2901 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/DateAMI 80.05, 7/15/2013

SMBIOS Version2.7

 

[Display]

 

ItemValue

NameNVIDIA GeForce GT 730A

PNP Device IDPCI\VEN_10DE&DEV_1290&SUBSYS_2AFA103C&REV_A1\4&2746AF0&0&0008

Adapter TypeGeForce GT 730A, NVIDIA compatible

Adapter DescriptionNVIDIA GeForce GT 730A

Adapter RAM1.00 GB (1,073,741,824 bytes)

Installed Driversnvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver Version9.18.13.2649

INF Fileoem37.inf (Section095 section)

Color PlanesNot Available

Color Table EntriesNot Available

ResolutionNot Available

Bits/PixelNot Available

Memory Address0xF6000000-0xF70FFFFF

Memory Address0xE0000000-0xF1FFFFFF

Memory Address0xF0000000-0xF1FFFFFF

I/O Port0x0000EF80-0x0000EFFF

IRQ ChannelIRQ 16

Driverc:\windows\system32\drivers\nvlddmkm.sys (9.18.13.2649, 10.74 MB (11,265,824 bytes), 10/22/2013 2:43 PM)

 

NameIntel(R) HD Graphics 4600

PNP Device IDPCI\VEN_8086&DEV_0412&SUBSYS_2AFA103C&REV_06\3&11583659&0&10

Adapter TypeIntel(R) HD Graphics Family, Intel Corporation compatible

Adapter DescriptionIntel(R) HD Graphics 4600

Adapter RAM(2,113,929,216) bytes

Installed Driversigdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver Version10.18.10.3325

INF Fileoem36.inf (iHSWD_w81 section)

Color PlanesNot Available

Color Table Entries4294967296

Resolution1920 x 1080 x 60 hertz

Bits/Pixel32

Memory Address0xF7400000-0xF77FFFFF

Memory Address0xD0000000-0xDFFFFFFF

I/O Port0x0000F000-0x0000F03F

IRQ ChannelIRQ 4294967286

Driverc:\windows\system32\drivers\igdkmd64.sys (10.18.10.3325, 3.99 MB (4,187,648 bytes), 10/15/2013 8:43 PM)

0 Kudos
Highlighted
New member
1 1 0 0
Message 23 of 24
Flag Post
HP Recommended

Dear HP,

 

when this issue will be solved?
I need my HDMI port working and voodoo dancing, which you proposed is not a solution for it.

0 Kudos
Highlighted
Level 2
18 16 1 5
Message 24 of 24
Flag Post
HP Recommended

the solution for me was to:

hit the windows button and type 'hp my display'

Now your hdmi button should work.

to make this permanent on reboot go to the options tab in the hp my display UI and check off 'run as system start-up'.

(I don't know why there are so many posts on this and not a single HP rep suggested it)

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation