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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-22-2017 06:40 PM - edited ‎03-22-2017 06:51 PM

HP Recommended
Product: HP TOUCHSMART 300
Operating System: Microsoft Windows 7 (64-bit)

Please i need help here. I have an HP TOUCHSMART 300, that since i placed the cpu fan on it, it doesn't power on, only fans are working, no power button blue light, and no blinking lights, no noise coming from it either. Also when i press the power button, the green light next to the power cord in the back turns off, but fans continue running... Pleasae help me, it's the onlything I have for company.

I'm a senior citizen, but i've fixed laptops and desktops before. Thank you in advance. Blessings

4 REPLIES 4

‎03-22-2017 08:19 PM

HP Recommended

Please try the Hard Reset method.

 

Remove Battery and Power cord. Push and hold the power button down for 30 seconds. Now power on the unit only with power cord.

 

If it resolves, shutdown the unit and put the battery back in.

 

If the Problem continues, it could be a Hardware issue with System board, please contact hp to get a service ticket logged.

I am an HP employee
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‎03-22-2017 09:47 PM - edited ‎03-22-2017 09:49 PM

HP Recommended

This one doesn't have battery, only the cmos battery, but i did what u told me and still does the same thing.

Thank you for responding me. By the way, how to contact HP, and what's a service log.

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‎03-22-2017 09:55 PM

HP Recommended

Please use the below link, this has video of performing Hard reset for the notebook without battery.

 

http://support.hp.com/us-en/product/HP-15-f000-Notebook-PC-series/7137590/model/7484025/document/c04...

 

I am an HP employee
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‎03-22-2017 10:02 PM - edited ‎03-22-2017 10:04 PM

HP Recommended

I forgot to say that it's not a laptop, it's a HP TOUCHSMART ALL IN ONE, you know those big screen that comes with keyboard and mouse. thanks for answering. And as I said before it doesn't power on.

 

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