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HELP !!!!! a6250 video card problems

HP Recommended

I have spent a large number of hours trying to get my a6250 working after having blue screen issues seemingly related to video card driver. Tried installing latest releases of the drivers, replacing them with the ones from HP support pages and using system restore to "turn back the clock" without sucess. Yesterday I took the system back to the factory install and today I have a blue screen again.

 

Should I

 

a) try replacing the video card and if so with which one

Or

b) scrap the machine and buy a new one ?

 

Thanks,

 

Jeremy.

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HP Recommended

If your PC is still under warranty then contact HP support.  

 

HP's support number is 800-474-6836 or 800-HPINVENT or online here.

 

Otherwise, unplug your PC and open it up.  Clean out all the dust.  Use a flashlight and inspect the motherboard for heat damage.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 4K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
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