I bought a HP 12-a003TU Spectre X2 from JB HI-FI (electronic retailer in Australia) on 26/1/2016. I used occassionally at home and things were going well for a couple months.
One day in September I could not start the tablet. At the time the power light was on when I connected the AC power cord but when I pressed the start up botton (on the top right) the tablet did not respond at all. I brought the tablet back to JB-HI and they took almost a month to arranged a technitian to fix the problem.
I took the tablet back and used it for a month and then in late November I encountered the same problem AGAIN!!
This time I contacted HP support diretly. A call centre assistant tried to help me trouble-shooting the problem but failed. Then HP arranged DHL to collect my tablet to be sent to one of their maintenance centre in Singapore and fixed the problem in a weeks' time.
I got the tablet back and used it for three months until today. I was so frustrated as I did not if there was a permenant fault with the HP tablet or it was a common product issue with this product model? Either way I would be deeply disapointed with the product quality of HP. I was actually wanting to pruchase the microsoft tablet desktop but in the last minute I changed my mind to purchase the HP one because it was slightly cheeper at the time but I certainly did not expect to have this problem over and over again.
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Sandytechy20 I am an HP Employee
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