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04-27-2017 07:23 PM
I bought this laptop a few years ago. Shortly after purchasing, it began to turn itself off and back on again. All I would see is the HP logo. I see this has been addressed many times and I’ve tried all the solutions. Still no luck. Service wouldn’t help me because it’s out of warranty. This is my last ditch attempt. If no resolution, then no HP for me ever again.
04-29-2017 10:20 AM
Welcome to HP Forums and Thanks for the post.
I understand that your computer restarts automatically while you are working on it.
Not to worry, I will be glad help.
Kudos to you for trying to troubleshoot the issue on your own. However, if you could list the steps attempted, I might be able to help you isolate the issue you are facing.
May I know the exact product/model number of your computer? Click here for assistance. (Please do to share the serial number of your computer.)
Request to run HP Support Assistant on your computer to make sure, BIOS, chipset, and other drivers are updated on your computer. Click here to know more.
Once all the drivers are updated, observe the computer.
If the issue persists, please boot the computer to system diagnostics and run an Extensive system test on your computer. Click here for assistance.
If any of the tests fails, please replace the failed component or contact our phone support for the service options available for your computer.
For all other troubleshooting steps, please refer to this HP Article for assistance.
Please follow the procedure mentioned below to contact our phone support.
- Open link: www.hp.com/contacthp/
- Enter Product number or select to auto detects
- Scroll down to "Still need help? Complete the form to select your contact options"
- Scroll down and click on HP contact options - click on Get phone number.
Let me know how it goes.
I am an HP Employee
05-08-2017 06:11 PM
So in the past few weeks I
- Disabled the automatic restart
- Checked for failed hardware
- Updated the Bios
- Ran Support Assistant and updated drivers
- Performed a system restore
- Raised computer off surface of desk to reduce heat
It worked well for several days and I got excited that the problem was resolved. The poof! It shut down and restarted. Fifteen minutes later does the same thing again.
There are numerous reports of this problem all over the Internet. Something is wrong and you guys won’t admit to it. No more HP for me ever!
05-10-2017 10:03 AM
I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.
You should be contacted within 4 business days (Excluding holidays & Weekends).
Response times may vary by region.
Please send a Private Message, if you aren’t contacted within 4-5 business days.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead. 🙂
I am an HP Employee