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ellarose92
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HP 300-1000 Black Screen / Beeping /

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HP 300-1000
Microsoft Windows XP (64-bit)
Okay so the day before the computer was working great.

Next day I get on it to do some work and the screen is black. When it's powering up I can hear the fans and everything but the screen remains black. After a while of it being like that it starts beeping.

I tied holding down the power button for 30 seconds and it's still black with no words.

Can anyone help me please?

HP 300-1000
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Jeet_singh
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Hi @ellarose92,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand you are having issues with the computer goes blank after startup on your HP Touchsmart Desktop PC. Don't worry as I have a few steps that should help to resolve the issue,

 

Let's try these steps here:

 

Remove any media from the floppy drives, CD/DVD drives, USB ports, and memory card reader slots, and disconnect all non-essential devices (printers, scanners, external hard drives, and similar). Leave only the keyboard and mouse connected to the computer.

 

With the devices disconnected, restart the computer. If the screen now displays a picture and Windows starts properly, a device is preventing the computer from starting. See Updating the BIOS to resolve this issue.

 

If the screen does not display a picture or Windows does not start properly, select one of the symptoms that most closely matches the condition of the computer:

 

For more details, please follow this link.

 

HP and Compaq Desktop PCs - BIOS Beep Codes - Click here

 

HP PCs - Computer Does Not Start (Windows 7) - Click here

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

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ellarose92
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Nothing helped. Screen is still black. 2 beeps now. 

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Jeet_singh
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Hi @ellarose92,

 

Thanks for replying,

I appreciate your time and efforts,

 

As I understand you have followed the steps suggested and still having the issue, I would personally suggest this to be a hardware failure. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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