After upgrading successfully from Windows 7, my PC ran fine for several weeks then when I tried to turn it on last week it would not load Windows and it gave me a blue screen with the message: Your PC ran into a problem and needs to restart. You can restart. If you'd like to know more, you can search online later for this error: SYSTEM THREAD EXCEPTION NOT HANDLED. I have talked to Microsoft and they said that the PC was not compatible with Windows 10 so I tried to load Windows 7 using my previous Windows7 Home Premium upgrade disc but nothing new happened. I also tried to restart with my back up disc in the cd drive and again, I could hear the CD whirl around but nothing ever happened and eventually it stopped. I do have a new blue screen that is coming up. It begins with an HP screen that says I could use F10 for setup, ESC for Boot Menu, etc... The problem is that none of those will work. None of the "F" keys are doing anything! After a few seconds on the HP splash, it switches over to theWindows 10 screen that tells me to "choose your keyboard layout" but I can't enter any choice or progress from that screen. Any advice? I would be very happy to return to Windows 7!
Keep in mind that this option is only available for 28 days, after the installation of Windows 10. If you are still having trouble, or you are not able to get into the Operating System, then you can try performing a System Recovery, to put the notebook back to its factory settings. Try changing the boot order in the BIOS, in order to boot from the Optical Drive. You can use the following document to assist you: HP PCs - Configuring the Boot Order in the System BIOS
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SDF15 I work on behalf of HP
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