• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

If not already tried, you may want to try the business support forums found here.

Signature
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓
HP Recommended

I apoligize for not updating my last post sooner. Flashing to the J01 2.21 Bios does seem to resolve the issues. It turns out that any time you make a bios change you will need to have a complete restart in between each before it will take completely. You should also update the AMT firmware to the latest as well. Out of the thousands of units we have deployed this has seemed to resolve the issue on all that we have ran it on. There is a big gap in the BIOS versions from 2.15 to 2.21 due to additional issues that were discovered after their releases. The 2.21 does address this issue though.

 

djanuary

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.