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02-17-2014 06:30 AM
i Have an HP Pavillion mod 500-164. It came with Windows 8. I have upgraded to WIndows 8.1 so I could run Norton Internet Security which is not compatable with Windows 8.
Several weeks later, I get a message fromthe HP assistant stating me my PC was not tested with WIndows 8.1 and I may have compatability issues. It asks me to enter my product number and it will test compatability. I entered the product number and nothing happens. I then tried having HP detect the number. It gets a short way in the process then hangs. No error messages.
My PC seems to be running OK and I have not yet experienced any compatability issues.
Solved! Go to Solution.
02-24-2014 02:52 PM
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion 500 Desktop and the HP Support Assistant giving an error message. I would uninstall the HP Support Assistant and here is a link to download and reinstall it.
Hope it helps.
I work on behalf of HP