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Tutor
Posts: 7
Member Since: ‎02-17-2014
Message 1 of 3 (535 Views)
Accepted Solution

HP AssistaNT AND wINDOWS 8.1

i Have an HP Pavillion  mod 500-164.  It came with Windows 8.  I have upgraded to WIndows 8.1  so I could run Norton Internet Security which is not compatable with Windows 8. 

 

Several weeks later, I get a message fromthe HP assistant stating me my PC was not tested with WIndows 8.1 and I may have compatability issues.  It asks me to enter my product number and it will test compatability.  I entered the product number and nothing happens.  I then tried having HP detect the number.  It gets a short way in the process then hangs.   No error messages.

My PC seems to be running OK and I have not yet experienced any compatability issues.

 

ANy thoughts?

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Accepted Solution

Re: HP AssistaNT AND wINDOWS 8.1

Hi RGH406,


Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion 500 Desktop and the HP Support Assistant giving an error message. I would uninstall the HP Support Assistant and here is a link to download and reinstall it.

Hope it helps.


Thanks.

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HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 2 of 3 (493 Views)

Re: HP AssistaNT AND wINDOWS 8.1

Hi RGH406,


Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion 500 Desktop and the HP Support Assistant giving an error message. I would uninstall the HP Support Assistant and here is a link to download and reinstall it.

Hope it helps.


Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.


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Tutor
Posts: 7
Member Since: ‎02-17-2014
Message 3 of 3 (464 Views)

Re: HP AssistaNT AND wINDOWS 8.1

Thank you for the solution.  That seemed to resolve my problem! 

 

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