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RGH406 Tutor
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HP AssistaNT AND wINDOWS 8.1

i Have an HP Pavillion  mod 500-164.  It came with Windows 8.  I have upgraded to WIndows 8.1  so I could run Norton Internet Security which is not compatable with Windows 8. 

 

Several weeks later, I get a message fromthe HP assistant stating me my PC was not tested with WIndows 8.1 and I may have compatability issues.  It asks me to enter my product number and it will test compatability.  I entered the product number and nothing happens.  I then tried having HP detect the number.  It gets a short way in the process then hangs.   No error messages.

My PC seems to be running OK and I have not yet experienced any compatability issues.

 

ANy thoughts?

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HP Support Agent
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HP AssistaNT AND wINDOWS 8.1

Hi RGH406,


Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion 500 Desktop and the HP Support Assistant giving an error message. I would uninstall the HP Support Assistant and here is a link to download and reinstall it.

Hope it helps.


Thanks.

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RGH406 Tutor
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HP AssistaNT AND wINDOWS 8.1

Thank you for the solution.  That seemed to resolve my problem! 

 

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