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Lael8 Honor Student
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HP TouchSmart 310 PC
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Model 310 -1020......My desk top turns on as evidenced by the power light being lit but nothing displays on monitor....my first assumption is that the monitor "went out"......if so, is this something I can fix...or must it be taken to Best Buy where it was purchased approx 5 yrs. ago...or maybe it is not related to monitor at all....need the most cost effective solution....also is there any risk to loosing family/baby photos etc? Any advice?

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Lael8 Honor Student
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Also not sure if it is the 32 or 64 bit system if that is of any significance to my situation

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Lael8

 

Hello;

Allow me to welcome you to the HP forums!

Don't know what you consider the most "cost effective solution" but to me, that would mean wasting the least amount of money up front ... for a start.

 

If you just take your PC somewhere, they will charge you Time and Labor just to examine it and determine if the monitor has gone bad.

 

To save that charge, you would need to determine that yourself, as follows:

1) Borrow a monitor from a friend

2) Hook that to your PC in  place of your monitor

3) If the monitor displays, then your monitor has gone bad

4) If the monitor does not display, then swap the monitor cable with the one from your friend's monitor

5) If the monitor NOW displays, your monitor cable is bad and you need to replace it

6) If the monitor still does not display -- most likely, your monitor is OK

7) Hook your monitor to your friend's PC -- it should display OK -- confirming the monitor is OK

 

Now, as to losing the pictures from your drive -- YES -- there is a very great risk of losing them.

 

Standard practice in most PC repair shops is, rather than "wasting time" backing off the contents of a customer's drive, they just use a factory image to completely reset a PC.  That means that everything on your drive has then been erased.

 

It would be possible to get SOME of the data back, but only the data that was not overwritten by the imaging, and to do that, you would have to use data recovery software.

 

So, BEFORE, you take the PC anywhere, do the following:

1) Locate a friend with a working PC (same one as has the monitor?)

2) Buy a USB-to-Hard-Drive adapter

3) Remove the hard drive from your PC

4) Connect your hard drive, using the adapter, to your friend's PC

5) Copy the files and folders you want to save from your drive to your friend's PC or to a USB stick

6) Shut down your friend's PC and disconnect your drive

7) Return the drive to your PC case

 

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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