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08-09-2013 10:14 AM
I have a an HP model a6528p desktop running vista home premium sp2 that has been kept up to date.
The Hp support info is:
Model #: a6528p,Product #: FJ463AA-ABA,Serial #: 3CR8240FXG,Software Build #: 83NAv3PrA2
Service ID #: 082-008,PCBRAND: Pavilion
I have been having lockup and freezes on the system. I tried to run the HP hardware diagnostic tools program , pcdr5cuiw32.exe, I get a message that says:
Hardware Diagnostic Tools was unable to complete hardware detection. Do you want to retry?
retrying does not help.
How do I get the hardware diagnosted?
08-12-2013 10:13 AM
I understand your hardware diagnostic tool software will not run, is that correct? I will try to help you with this issue.
Try running this tools update to it and see if that helps any.
Please respond back at your earliest convenience.
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