03-26-2017 09:02 PM
04-11-2017 10:04 AM
d0eb0y is correct. If you keep going through the motions of clearing the CMOS, possibly a few dozen times, the computer will (more than likely) finally boot up. HP will give you absolutely no help with the problem whatsoever, other than offering to sell you another motherboard. There have been literally many dozens of these HP all-in-ones go dark, usually after upgrading to Windows 10, and still HP will not acknowledge there is a problem with these computers. As others have said earlier, it's probably due to some driver(s) that's not compatible with Windows 10 which finally messes up the bios (?), which will then fail to power up the screen. Once I did get the computer to power up the screen and boot to windows, I downgraded from Windows 10 back to Windows 8.1 and did a bios uipgrade. I have had no problems since. Good luck.
04-22-2017 10:35 AM
I've fixed this issue on both my Envy 23's running windows 10 after the WDF violation then nothing but black screen.
The bios reset to defaults procedure will only work randomly at best (1 in 100 tries) unless you do the following.
Remove all memory cards and install only 2gb of memory of same type (speed)
Reset procedure will then work perfectly, every time, allowing you to boot into windows with 2gb of memory (will be slow).
Put the latest bios firmware update on a USB (quicker to use another pc) and run the update in windows on the all in one. Then shut down, reinstall the original memory and all is good.
I tried everything for 2 days straight and this is what finally worked.
The reset bios procedure doesn't seem to work with Memory size larger than 2gb.