02-23-2016 05:33 PM
From the symptoms, it seems like you are encountering the Blue Screen of Death problem but with a blank/black screen instead of a blue screen. However, if Steve experienced the same problem on his client's computer and was able to boot up the computer, then it is not a Blue Screen of Death problem. Like Steve said, have faith. Please follow the procedures very carefully and you will revive your computer. Once the computer is booted up, do not shut it down. Please update the BIOS right away very carefully. The computer should be alright thereafter but please be cautioned that future Windows 10 updates might cause driver incompatibility problems. Hence, please backup/clone your system and data drives so that your system can be easily restored. It would be nice to have a set of system recovery discs or system repair disc too if you do not already have one. Best of luck and hope to hear good news from you soon!
02-23-2016 08:13 PM
02-23-2016 08:46 PM
02-23-2016 09:32 PM
It's unlikely that the backup disks will make it work again if the machine won't even POST or display anything on the screen. I agree that HP's response to this problem is subpar, but they aren't exactly known for their intelligence or engineering abilities. I think back to the days of capacitor plague and the botched soldering jobs on NVIDIA based laptops and I cringe...
02-23-2016 11:40 PM
Excellent! So happy for you! Basically, the computer was in a very confused state due to the incompatibility between Windows 10 and the out-dated BIOS, and it is not easy at all to get the display to work again in some cases whereas in some cases the display came back to life on the first attempt. I wish that you will not run into the sticky Blue Screen of Death problem which would require a complete fresh installation of the operating system. Hence, please be very caution if you wish to continue in using Windows 10 on your HP ENVY 20 TouchSmart PC. In any case, it is always a good practice to backup your data and if possible clone your system/data drive or create an image file for your system/data drive. Best wishes always.
02-24-2016 02:37 AM
I am afraid you did not read the message and procedures carefully. I am referring to creating a backup copy/image of the system/data drive and a set of the system recovery discs after restoring the computer just in case one runs into the Blue Screen of Death problem in the future. Hope this is clear now.
02-24-2016 09:42 AM
I am glad to hear that you guys seemed to have resolved the issue. However, after reloading the OS back to 8.0, my computer will still boot up to a blank/powerless screen IF i leave the battery in.
If I take it out, it will start up and I just have to F1 to boot it up.
Yes, I have tried new batteries, and still doent work.
Either of you have this issue?
02-24-2016 04:33 PM