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dnico21 Student
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HP Envy 23 Touchsmart - Powers on, but display is blank

HP Envy 23 Touchsmart
Microsoft Windows 10 (64-bit)

my Envy 23 Touchsmart has a blank/black display on startup. 2 days ago, the screeen was all jittery, the image was bouncing up and down and full of horizontal lines, now it doesn't display anything.

 

The desktop powers up, I can hear the fans and the power button is lit up.

 

I have tried the F10 trick (multiple versions of it) and have not had any success with it yet.

 

This desktop is 3 years old and is pretty much worthless in its current state, I have a ton of info I need to get off of it, so I would love a way to fix it.

 

I have looked thu the forums already, and none of the tricks have worked so far.  

 

If there is another option out there,  I would appreciate it.

 

Thanks to all who look at this, and bigger thanks if you have any suggestions!

 

Dave

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HP Envy 23 Touchsmart - Powers on, but display is blank

Hello @dnico21,

 

Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.

 

I understand that you are having an issue with the desktop starting, and wanted to assist you!  I see that the fan is running, and the power button is lit, however the screen remains blank.

 

To start, can you provide me with the Product Number of the desktop?  Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products

 

In the meantime, do you remember installing any updates before the issue started?  I understand that there were some issues with the display, before the monitor stopped working.  First, try reviewing the following document, and let me know how it goes: 

HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 10, 8)

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

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dnico21 Student
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HP Envy 23 Touchsmart - Powers on, but display is blank

Thanks for the reply,

 

I saw the troubleshooting steps previously,  I am unable to reset the BIOS and this is an all in one, so I don't believe I can connect another monitor

 

here is the model # 23-d030

 

Thanks for checking into it

 

Dave

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HP Envy 23 Touchsmart - Powers on, but display is blank

Hello @dnico21,

 

Thank you for the quick reply!

 

Try this document, and let me know the results:

HP Desktop PCs - Computer Does Not Start (Windows 10,8)

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Regards!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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