My ENVY Touchsmart, when turned "on" runs, but there is a black screen, and no ports work. Is this a software issue, motherboard issue or hard drive issue? How can I get it functioning again? Happened after a Windows 10 update (originally a Windows 8 OS)
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The computer is an all in one desktop, and because the ports do not work, I can not use an external keyboard (either USB port based or wireless). Do you perhaps have an alternative suggestions? Thank you!
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