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TaraHead724
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HP Envy Desktop 750-116 Series Wireless LAN disabling itself & not re-enabling

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Envy Desktop 750-116
Microsoft Windows 10 (32-bit)

When trying to browse more than 2 or 3 sites, internet suddenly comes to a halt. Wireless adaptor has disabled itself. When I right click and "enable," nothing happens. Restart/shut down brings the adaptor back, but restart/shut down fails and has to be manually completed. (As though the boot menu is getting stuck on the disabled adaptor.)

 

The problem started very intermittently, but has increased over time, now happening several times a day. Initally, internet browser was not affected, but now Chrome is freezing when it happens as well.

 

Tried to uninstall driver and that "froze" and 45 minutes later I had to go to work...came home to a computer that had somehow regained internet and restarted itself. Not sure how all that went down. 

 

Any words of wisdom would be helpful - or I think I am going to have to buy a new adaptor.

 

Thanks!

 

-Tara

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Chimney_83
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Greetings @TaraHead724,

 

Thanks for the post. 

 

I understand that you keeping losing the wireless adapter on your computer. Kudos to you for trying to troubleshoot the issue on your own. 

Not to worry, I will be glad to help you. 

Have you run HP Support Assistant on your computer?

 

Recommend you install and run HP Support Assistant to make sure all the drivers are updated on your computer. Click here for assistance. 

For other troubleshooting steps refer to this HP Article and let me know how it goes. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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TaraHead724
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@Chimney_83. I have run the HP support assistant, it says my drivers are all up to date. 

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sandytechy20
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@TaraHead724

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

Follow the below steps to fix this issue.

  • Update the wireless driver through Device Manager.
  • Check and reset hardware.
  • Manually change network settings.
  • If these steps does not work , perform a system recovery.

Click here and refer the document to perform above steps.

 

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

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