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RandomBen
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HP Envy Rove 20 - Windows 10 issues: Hibernation and sound not working

Envy Rove 20
Microsoft Windows 10 (64-bit)

I upgraded my Envy Rove 20 over the weekend to Windows 10. Issues:

 

1. When the PC attempts to hibernate the power light stay iluminated and it never switches off (I've left it for 10 mins or so, all hard disk activity has finished). I have to hold down the power button to power it off, then power it up from scratch. I had load of issues with this when I upgraded from Windows 8 to 8.1 and resolved them by installing the HP Wireless Button Driver v1.1.2.1. I've tried uninstalling and re-installing this. It didn't help.

 

2. The sound on youtube (via Microsoft Edge browser and youtube apps) is broken up and distorted. 

 

Any ideas?

 

 

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HP Envy Rove 20 - Windows 10 issues: Hibernation and sound not working

Hello @RandomBen,

 

I have read your post on how your HP Envy Rove 20 is not producing any sound, and is experiencing hibernation issues since it was upgraded to Windows 10. I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. 


How Do I Find My Model Number or Product Number?

In the meantime, I also suggest performing any missed Windows Updates (important and optional) to ensure your system is installed with the latest supported software.

 

Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!

Regards Smiley Happy

MechPilot
I work on behalf of HP



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RandomBen
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HP Envy Rove 20 - Windows 10 issues: Hibernation and sound not working

Hello. Product number is E1L48EA.

 

I rolled back to Windows 8.1 as I needed to get the sound and hibernaton working. I might try Windows 10 again in a few months. 

 

Thanks for responding to my post.

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HP Envy Rove 20 - Windows 10 issues: Hibernation and sound not working

I decided to give Win 10 another go as there were a few new drivers available from HP for my device. I've installed all the Windows Updates and latest HP drivers.

 

The results are better than first time around. The sound issue is sorted (I actually think this was a problem with Hyper which is a YouTube app and not the sound drivers).

 

The hibernation problem is now improved, but not sorted. This is the behavior:

  1. If I click Start ->  Hiberbate it hibernates OK, and resumes OK
  2. If I let the system Hibernate with the timer, it hangs during hibernation, and never powers off. I have to then long-press the power button to power it off, then power it on as normal.

The main difference is that with 2 it goes to 'Sleep' mode first (this bit works fine) then hibernate, whereas 1 skips 'Sleep' mode.

 

So my conclusion is that there's an issue going from 'Sleep' to 'Hibernate'.

 

Things I've tried:

  • Using battery vs plugged in: Made no difference
  • Resetting the power scheme defaults: Made no difference

 

My next test is to try bypasssing sleep altogether by stting the timers to:

  • Sleep after 10 mins
  • Hibernate after 1 min

Any other ideas welcome as always.

 

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HP Envy Rove 20 - Windows 10 issues: Hibernation and sound not working

HI again RandomBen,

 

It is good to hear back from you!

 

To correct the issues with your computer's hibernation mode, I recommend following the steps in this document on Sleep and Hibernate Issues (Windows 10, 😎. This should help to enable hibernation mode successfully on your desktop.

 

I also recommend following the steps below to restore the default power schemes on your system:

 

Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command Prompt

Step 4. Click Run as administrator
Step 5. At the command prompt, type powercfg /restoredefaultschemes and press Enter 

 

reference: http://superuser.com/questions/669571/windows-8-1-64-bit-power-schemes-gone

 

Please re-post with the results of your troubleshooting, and I look forward to your reply!

Regards 🙂

MechPilot
I work on behalf of HP



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