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03-15-2014 06:03 AM
I got two major problems. The first one is that my screen seems to have becomed warped without any reasons. I've never dropped it, opened it wrongly or anything. Anyhow, it's warped and all I can see is that it seems to be a problem with the left hinge. It is out of it's position a tiny bit.
The second problem is my touchpad. The pointer is jumping around like crazy when I use the touchpad, it is zooming in etc. But the funny thing is. When I rest my hand or even my fingertop below, beside or above the keyboard it works all fine. I have no idea how.
I am out of warranty since six mounths, I've tried to talk to HP on the phone and they referred me to an email address about reclaims. That was a week ago and still no answer.
What shall I do?
04-10-2014 07:30 PM
Hi: I've got the identical same problem with the warped screen and the left-hand hinge. I bought the HP Envy Spectre XT Ultrabook at the end of October 2012, so mine too is just six months out of warranty. I thought I was buying a quality laptop, but apparently not.
04-11-2014 08:49 AM
I spoke to HP Store in Sweden about a month ago. They said I had a warranty for 2 years (how couldn't I find that in either the receipt or at their website??). Anyhow I just got my computer back today, with a new screen: Supersweet!
The only problem is that the left hinge is still (!) out of its position so I will problably experience the same problem in a year or two.
Hope you'll find a solution. What I've seen the hinge problem seem to be a recurring one but HP in Sweden never heard of it before...
04-11-2014 08:57 AM
Do you live in Sweden?
I'll try your suggestion to call HP. I thought my warranty was only for one year because I didn't buy their extended protection. But I live in the USA. ALso, I'm not a student. I see you've been upgraded to an "Honor Student." Congratulations. I am merely a writer & a political activist.