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mriggs Student
Student
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HP Envy Will Not Accept My Password

HP Envy All in One
Microsoft Windows 10 (64-bit)

When loging in.  I to my desktop my HP Envy will not accept my password.  I'd directed to reset my microsoft password at account.live.com.  Changing my microsoft account password has no affect.  I still cannot log in.  The message I receive is "That password is incorrect.  Make sure you're using the password for your Microsoft account.  You can always reset it at accouhnt.live.com/password/reset".  I've never used my microsoft password to open my Envy. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Envy Will Not Accept My Password

Hi @mriggs

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to login to your computer and getting password incorrect message.

 

I’d love to help!

 

Follow the steps in the below link to fix this issue.

 

http://hp.care/2hxhiEO

 

Let me know how it goes and you have a great holiday season.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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