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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-15-2017 12:51 AM

HP Recommended
Product: PAVILION 23XI
Operating System: Microsoft Windows 10 (32-bit)

No changes to software or updates, just suddenly started doing this

3 REPLIES 3

‎02-15-2017 04:13 AM

HP Recommended

That generally happens when you have tried to run a video that your operating system does not have the proper CODEC installed for the browser you are using.

 

 

Have you tried opening YouTube from a different browser?  

 

What I mean is that if you are using Edge or Internet Explorer, try Firefox or Google Chrome instead.

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎02-16-2017 01:12 AM

HP Recommended

Thanks for your response

 

I was trying with google.

 

Having moved to internet explorer, I am now getting a message saying that having tried, the attempt failed and the screen remains on the 'small' version of the video.

 

Any further thoughts?

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‎02-16-2017 02:13 AM

HP Recommended

Try Mozilla Firefox


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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