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09-30-2016 08:37 AM
When I go to open HP MediaSmart, on the drop down menu I click on Video. It opens briefly and about 5 seconds I get the message "HP Media Video has stopped working. A problem stopped the prgram to stop working correctly. Windows will notify me if a solution is available.
I ran the sfc.exe (system file checker tool from microsoft as administrator) and it passed with result of "windows resource protection did not find any integrity violations".
I can play a DVD, i can open my photos but I can't view my videos or load any new ones using HP MediaSmart.
I have restarted the computer several times with no help.
10-03-2016 10:49 AM
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HP Media smart cam software not working. Is that right?
I will definitely help you.
I recommend you try uninstalling the software once and check if that helps.
Use the link below to download the latest software for your PC.
Let me know how it goes.
I work on behalf of HP
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