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Millie18 Student
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HP Media Video has stopped working. A problem stopped the program to stop working correctly.

Pavilion p6680t
Microsoft Windows 7 (64-bit)

When I go to open HP MediaSmart, on the drop down menu I click on Video. It opens briefly and about 5 seconds I get the message "HP Media Video has stopped working. A problem stopped the prgram to stop working correctly. Windows will notify me if a solution is available.  

I ran the sfc.exe (system file checker tool from microsoft as administrator)  and it passed with result of "windows resource protection did not find any integrity violations".

I can play a DVD, i can open my photos but I can't view my videos or load any new ones using HP MediaSmart.

I have restarted the computer several times with no help.

Any suggestions?

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HP Support Agent
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HP Media Video has stopped working. A problem stopped the program to stop working correctly.

Hi@Millie18,

 

Welcome to forums HP Forums. One stop for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

HP Media smart cam software not working. Is that right?

 

I will definitely help you.

 

I recommend you try uninstalling the software once and check if that helps.

Use the link below to download the latest software for your PC.

 

http://ftp.hp.com/pub/softlib/software12/COL35724/pv-88067-1/sp49818.exe

 

Let me know how it goes.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Resolv_S
I work on behalf of HP

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