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shellysei Student
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HP Officejet 6600 document stuck in print queue

Please help - I urgently need to do some printing and have a doucment stuck in the print queue.  I have tried deleting it several times, have turned my pc and printer off and back on but with no luck - the document is still there.  How do I delete this document?

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Provost
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HP Officejet 6600 document stuck in print queue

Hi,

 

From the Desktop, hold down the Windows key and press R.  Into the Run window, type services.msc and hit enter.  Browse down to the print spooler service, right click it and select Properties then click on the Stop button.  Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.

 

Restart the computer and you should find the document(s) have been removed.

 

Regards,

 

DP-K

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Tericycle Student
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HP Officejet 6600 document stuck in print queue

I wanted to say couldn't you make this easier BUT then I tried it and it wasn't so hard after all...I didn't know where you wanted me to browse c:\windows so I'm trying it without that part

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