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11-12-2016 02:29 PM
i have an issue with the audio.
there is no sound after windows 8.1 upgrade.
when im in game mode- the sound works perfectly. but when im trying yo hear music from my computer or just go into Youtube- there is no sound.
i tried to check for driver update but the system is telling me that i have the updated version.
11-14-2016 09:57 AM
Hi! @Mora2, Welcome to HP forums.
I understand that you have audio issues with your PC.
Try few steps recommended below.
Go to settings in internet explorer.
Select Tools / click Internet Options
click on the Advanced TAB
Scroll down to - Multi-media
Tick the box:
If the issue still persists please try using a different browser.
Close any open ‘multimedia stuff’ like any Messenger, music or video player, etc.
Clear ALL your our Cookies, History and Temporary Internet Files. This ensures that NOTHING is interfering with YouTube’s settings.
Update your web browser to the latest version. If you’re holding off on updating your web browser because you’ve fallen in love with the current version.
If you’re using a video accelerator of any kind… get rid of it.
If you’re using a YouTube video downloader of any kind… well, get rid of that too.
You sure you using the right Flash player version? If you’ve recently updated Flash and now you cannot hear sound from YouTube, try going back to the previous version.
Check that your PC is using the RIGHT audio device.
– Open Control Panel -> Sounds and Audio Devices.
– Select the Audio tab. (It is important that the Default device is the same as the audio device that you have installed!)
Let me know how it goes!
I am an HP Employee