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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-25-2017 05:28 AM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

I have HP Orbit on my computer and I loaded the App onto my phone.  When I try to pair them, I get the code number on my computer to type into my phone.  The problem is that when Orbit opens on my phone, the number keyboard opens for me to type in the code number, but it covers up the "PAIR" button.  So I can type in the code number but I cannot click the "Pair" button because it is covered by the number keyboard.  I've tried every which way to pull the keyboard down or move it so that I can click the pair button.  But nothing works.  If I cannot click the pair button, I cannot pair my devices.

Has anyone else had this problem or does anyone have any suggestions?  I've tried uninstalling and reinstalling the app on my phone, but the same thing keeps happening.  This feature was the main reason I bought this HP computer.  If I can't use this App, I don't want the computer.

 

Thanks.

24 REPLIES 24

‎03-25-2017 12:49 PM

HP Recommended

Interesting new feature on HP machines. Haven't gotten a machine yet with it included so no real knowledge of it- but have you tried rotating phone to see if the app supports it and maybe uncovers the Pair button?

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‎03-25-2017 12:56 PM

HP Recommended

Thanks, I didn't think of that.  Unfortunately, the screen for this App won't rotate.

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‎03-25-2017 01:05 PM - edited ‎03-25-2017 01:08 PM

HP Recommended

Only other thing I can think of is check reviews of the app at app store to see if someone else has experienced the problem and has a solution. I am not really familiar with iPhone- Galaxy user here. The HP desktop app seems to be working since it detects and gives an access code.

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‎03-25-2017 01:37 PM

HP Recommended

Nothing there.  But thanks for the suggestion.  I simply do not understand.  Surely someone else with an iphone has had this problem.  Hopefully they will see this post.

Thanks again!

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‎03-25-2017 02:31 PM

HP Recommended

You're welcome, sorry I didn't have the magic bullet. If I find anything I will post again.

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‎03-25-2017 02:39 PM

HP Recommended

Haven't a clue if anyone really pays attention to feedback ,but worth a shot.

 

orbitfeedback@hp.com.

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‎03-25-2017 03:18 PM

HP Recommended

Thanks.  It's worth a shot.

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‎03-27-2017 07:25 AM

HP Recommended

There is also a support document for HP Orbit on Support Portal :

http://support.hp.com/us-en/document/c05084237 

It contains HP Orbit FAQs

 

I am an HP Employee, I am speaking for myself and not for HP. I am a volunteer posting here on my own time.
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‎03-27-2017 09:14 AM

HP Recommended

I've just bought my first HP laptop 2 days ago. I have exactly the same issue when trying to pair my iPhone 6 to the laptop. If it is a bug in the app I assume they will put a bug fix in with an update of the app. I suppose we will have to be patient until then. I do find it intolerable that these multi-million (billion) dollar corporations make such basic errors and do not test and re-test everything first. 

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