• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-02-2014 08:00 AM

HP Recommended

Hi,

 

Have had my HP Pavilion 23 for about 15 months. After 10 months, the screen went and that was fixed under warranty no problems.

 

Since then (I think it's completely unrelated) it started getting really tempremental about connecting to the internet and now it just doesn't at all.  I've checked its not the  WiFi strength by moving it around the house and nearer the modem but it makes no different: just shows full bars and active connection but then won't load internet pages or my mail.  The whole thing just sits there trying to load and driving me mad.

 

It's like working in the 90s.

 

My WiFi's fine - I can access the internet on my phone and my husband's laptop at exactly the same spot as my PC.

 

Advice on how to resolve this ASAP please! I need the internet for my research.

6 REPLIES 6

‎06-03-2014 08:33 AM

HP Recommended

Hello Lulabelle6,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand you are having issues connecting to the internet on your HP Pavilion 23 AiO Desktop PC. I would like you to use the Windows 7 Internet Troubleshooter to see if we can resolve your issue by following the steps I have included below:

 

Step 1. Click Start

Step 2. Click Control Panel

Step 3. Click Troubleshooting

Step 4. Click Internet Connections

Step 5. Run the Wizard that pops up

 

Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Tags (1)
Was this reply helpful? Yes No

‎06-03-2014 08:57 AM

HP Recommended
Hi - I have windows 8 not 7. Will this still work?
Was this reply helpful? Yes No

‎06-03-2014 09:10 AM - last edited on ‎03-06-2017 06:10 PM by HP Administrator

HP Recommended

Hello again Lulabelle6,

 

Thank you for the update on which operating system you have. I am providing you with an HP Support document: Troubleshooting Wireless Network and Internet (Windows 😎, which will walk you through the steps for Windows 8 as well as additional steps you can try. The first subject in the document " Before you begin: use Windows 8 diagnostic and troubleshooting tools" actually has the steps for Windows 8 for what I was trying in my last post.

 

Please review the entire document and follow it to its conclusion. Thank you again for posting on the HP Forums. Have a wonderful day!


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


Dunidar
I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Was this reply helpful? Yes No

‎06-10-2014 01:36 AM

HP Recommended
Not yet. Even when plugged into the router into wouldn't connect to a website. I had connectivity for long enough to check my emails on Sunday but then it stopped again.

We're going to check our router tonight but as all other devices are working fine, not sure what it's going to tell us.
Was this reply helpful? Yes No

‎06-10-2014 03:41 AM

HP Recommended

It would help if you identified your desktop PC with its complete product name or product number and stated the installed operating.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎05-01-2017 02:29 PM

HP Recommended

Hi I'm having the exactly problem. im using the SO that came along with the pc Win10, please share you solution  if you have solved your issue.

 

Regards

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.