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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-01-2017 04:12 PM

HP Recommended
Product: HP 500-314
Operating System: Microsoft Windows 8.1 (64-bit)

My computer continues to crash daily.  It keeps telling me that something unexpected has come up and shuts down and re-boots.  Any help on this matter would greatly appreciated.  I am stumped.

Thanks Jim

6 REPLIES 6

‎04-01-2017 04:24 PM

HP Recommended

Use the HP PC Hardware Diagnostics to test the hardware.

 

Press te power button and then  tap the Esc key.

 

That will invoke the startup menu, where you can press the F2 menu to access the diagnostics. 

 

Run the long system test.

 

Post the result here in your thread.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎04-01-2017 04:36 PM

HP Recommended

I also went into the event log and checked the windows/system.   This is what it says:

 

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff8008c9693ab, 0xffffd00024863138, 0xffffd00024862940). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 040117-42953-01.

 

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‎04-01-2017 04:40 PM

HP Recommended

Your best bet for a solution is to use system restore to roll the operating syste back to the state is was by use of a checkpoint dated bewfore the crashing began.

 

 

Did this issue start after a Windows update or installation, a driver update or new software installation?

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎04-01-2017 05:35 PM

HP Recommended

I am running the long test. Will provide the results. it has 4 hours to go.

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‎04-01-2017 05:36 PM

HP Recommended

I will have to go back into the event log to see when it started.  Currently running the long test for system extensive test.  Has about 4 hours to go.

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‎04-02-2017 01:35 AM

HP Recommended
@earn wrote:

I will have to go back into the event log to see when it started.  Currently running the long test for system extensive test.  Has about 4 hours to go.

Very well. I will check your thread later to see if you have reponded.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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