cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
MarielleKlein
New member
2 1 0 0
Message 1 of 3
344
Flag Post

HP Pavilion All-in-One won't start up

HP Recommended
23-q151nd
Microsoft Windows 10 (64-bit)

Suddenly my computer won't start up anymore...

 

The led on the front side lights up 7 times, then a short pause, then 7 blinks again and so on.

 

What to do???

2 REPLIES 2
Grzwacz
Level 12
Level 12
6,786 6,769 639 1,531
Message 2 of 3
Flag Post
HP Recommended

Hello Marielle

 

Found some help for you at this HP site for PC's made in 2016.

 

Did not see seven LED blinks but there is a 5.2 blink code as follows:

 

Controller is missing appropriate ROM.
  1. Remove any recently inserted Hardware.
  2. Reset CMOS.
  3. Update BIOS while affected components are removed.
  4. Test known good component.
  5. Replace component or system board as needed.

If no familiar cause apply then contact HP for fix. Too many things cause this problem. Some HP recommend fix above may not help.

 

Error code is vague.

 

Grzy

 

 

Was this reply helpful? Yes No
MarielleKlein
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hi, thanks for your reaction.

 

I contacted HP and they wanted me to send my computer to them. They would probably reinstall Windows.

 

But I first had to get my files of the hard drive, so I went to a repairer.

The repairer first wanted to check the power adapter. And that was a good idea: with an other power adapter the pc started up again :-).

 

So: the power adapter was broken...

HP will send me a new one (within garantee).

 

Kind regards, Marielle

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation