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Honor Student
Posts: 2
Member Since: ‎07-17-2010
Message 1 of 3 (677 Views)

HP Pavilion Elite 300z CD/DVD Tray wont open fully

as you can tell from the title my HP Pavilion Elite 300z that i just opened this morning runs great and I'm really happy with the fast service, but i ran into a problem when i first turned it on it made a clicking/grinding noise and wouldnt open fully id say maybe 40-50% and would go no further and would shut itself and keep trying until i finally would make it stop. I would very much prefer not to send my whole PC in if there is a quick fix.. or even is it possible that i can just send my cd/dvd drive by itself since its still on warranty. Thanks in advance

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Provost
Posts: 26,624
Member Since: ‎07-17-2009
Message 2 of 3 (676 Views)

Re: HP Pavilion Elite 300z CD/DVD Tray wont open fully

Probably no quick fix for your CD/DVD drive problem.  If your PC is still under warranty then contact HP support.

 

HP's support number is 800-474-6836 or 800-HPINVENT or online here.

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Honor Student
Posts: 2
Member Since: ‎07-17-2010
Message 3 of 3 (675 Views)

Re: HP Pavilion Elite 300z CD/DVD Tray wont open fully

thank you for your speedy reply.I think your right though because it seems like the tray is being blocked by something... thanks again

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