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Top Student
Posts: 9
Member Since: ‎04-24-2009
Message 1 of 17 (3,796 Views)

HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

My problem is everytime I turn it on, I can't get past the HP welcome screen (with the 2 hands). I can't even boot in safe mode and can't do anything at all. Even if I unplug the power, turn back on, it's still the same. Stuck on the welcome screen. Please help. Thanks in advance.

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Provost
Posts: 26,582
Member Since: ‎07-17-2009
Message 2 of 17 (3,786 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

When you get to the HP blue screen (2 hands) enter the bios via F10 (setup).  Look for the diagnostics area and try some diagnostics.  Do you hear the hard drive spin up?

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Top Student
Posts: 9
Member Since: ‎04-24-2009
Message 3 of 17 (3,780 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

hi,

thank you so much for your reply.  will try it tomorrow and will let you know. thanks again.

Top Student
Posts: 9
Member Since: ‎04-24-2009
Message 4 of 17 (3,759 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

hi,

i tried pressing the f9 [diagnostics for my pc] and nothing's happening.  still stuck on the welcome screen. oh btw, sorry, it's one hand with the hp logo in the middle. basically can't do anythingSmiley Sad

Provost
Posts: 26,582
Member Since: ‎07-17-2009
Message 5 of 17 (3,752 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

[ Edited ]

Do you hear any beeps?  Does the hard drive spin up?

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Top Student
Posts: 9
Member Since: ‎04-24-2009
Message 6 of 17 (3,749 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

thank you for your reply.  no beeps.  i don't hear any sounds.  it just turns on quietly

Provost
Posts: 26,582
Member Since: ‎07-17-2009
Message 7 of 17 (3,748 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

Can you get into the bios (setup) at the HP blue screen?  If yes, then try some internal diagnostics.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Top Student
Posts: 9
Member Since: ‎04-24-2009
Message 8 of 17 (3,731 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

thank you so much for your patience and help.  no, i can't. can't get into diagnostics, bios, safe mode, setup. nothingSmiley Sad

Provost
Posts: 26,582
Member Since: ‎07-17-2009
Message 9 of 17 (3,715 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

Do you have any bootable CDs (repair, installation, diagnostic) that you could try and see if they can boot up? 

 

Are you comfortable enough with opening up the PC?  If yes, then unplug the PC and open it up.  Clean out all the dust and then carefully remove and replace (reseat) all the cables going to the motherboard.  Do the same for the memory dimms and the video card if you have one installed.  Leave the PC open and power it up looking to see if all the fans are working and again listen for the hard drive to spin up.

 

If you don't want to try the above then take your PC to the local PC repair shop or call HP support.

HP laptop 17t u100,
HP Photosmart 6520 and HP Deskjet 1112
Custom 1151 socket Z270 Intel i7-7700k @4,600 Mhz, 16GB Corsair 3000 Mhz dimms
Corsair H75 water cooler, Corsair CS 650M power supply
RAID 0 (dual Samsung 960 EVO m.2 240GB) boot system
Dual Samsung 840 EVO SSDs 500GB data storage, Intel 750 PCIe SSD 400GB
MSI NVIDIA GTX 980TI 6GB
ASUS ROG PG279q @144 MHz
Windows 10 and Windows 8.1 Pro x64 in UEFI mode
Top Student
Posts: 9
Member Since: ‎04-24-2009
Message 10 of 17 (3,704 Views)

Re: HP Pavilion Elite m9517c Desktop PC stuck on welcome screen

no, i don't  i have a cd though that would reformat it but not just repair it.

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