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09-21-2009 07:12 PM
I too have the same problem with my HP Pavilion Slimline s7617 PC. It started with just an occasional random power off, and seemed more stable on an extension cord from another household circuit, but now, regardless where I'm plugged in, it's happening at least 5 times a day. Has anyone successfully solved this problem?
09-22-2009 12:04 AM
I've run into similar problems with a PC in the past. The first time I experienced this was in an older condo I moved into. After much troubleshooting, I ended up buying a cheap backup UPS battery. I can't tell you how many times the battery kicked in when the voltage dropped too low in the building. The system never went down again....until I moved. After another move, the system was running fine until about a year later. The battery never kicked in but the system would shut down about 3 times a day. I got temperature readings and everything looked fine, but out of desperation I moved the my tower PC away from a corner wall, pulled the case cover completely off (blew out all the dust while at it), and ran a room fan on it for about a week. The system didn't crash. Eventually I got rid of the fan and just left the case cover pulled off about 5 inches and it ran fine.
So....you could have electrical probs that might be solved with a UPS or despite your good temperature readings, have a heating/air flow problem.
10-04-2009 12:16 PM
Ic3c01d, I hope you and others continue this threat because I also have the same problem, but my PC is an HP Pavilion Slimline s7627c.
Mine turns off exactly like yours, and has been happening ever since Windows XP SP3 came out. However, I've downgraded back to SP2 and even reinstall Windows through HP Recovery multiple times throughout the years (mid 2008 and this year), but still no luck. And to top it all off, it's been shutting down more constantly now.
Your story about ordering recovery disks from HP is pretty much the same as mine, as well. The problem was the tattoo, not the CD models. I had to send my computer to HP, and they fixed the tattoo problem for free. You don't need a warranty on your system for them to do it for free. The problem is called "Code Purple", I believe.
One important thing to note is that HP support itself has told me that HP computers should not be upgraded or changed in any way (hardware wise). I upgraded mine from 1GB to 2GB of RAM, and also replaced the 56K modem with a capture card. Although they did tell me that upgrading the RAM should not be a problem, installing any other hardware (my capture card) was a big no-no to them. Why would they program such a problem if desktops were meant for upgrading however you want as long as the motherboard supports it?
So my theory is that since you upgraded your RAM, your HP computer doesn't want to accept it. I will have to try using my old 1GB RAM (512mb x 2) back and install that useless 56K modem again.
Phew, I'm relieved the piece of crap didn't turn off while I was typing this.
10-04-2009 04:43 PM
10-04-2009 10:05 PM
10-05-2009 07:15 AM
Try the free memory mindump analysis utility called WhoCrashed to see what kind of event is causing the issue. Download and run the free utility to essentially use Administrative tools --> event viewer, but in a more user friendly way. This may be your best option.
I am not an HP Employee.
10-05-2009 08:20 AM
11-22-2009 02:40 PM