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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-13-2017 12:17 PM

HP Recommended
Product: HP Pavilion 23-h024 Touchsmart
Operating System: Microsoft Windows 10 (64-bit)

My computer has been randomly shutting down for no apparent reason the last 2 weeks. There is no error messages that comes up, it doesnt make any beeps or anything like that...it will just turn off. HELP!!

1 REPLY 1

‎02-13-2017 10:10 PM

HP Recommended

This could be due to overheating of the processor.

 

Check if the fan is running properly.

 

If your all in one is overheating, place it in a cooler room. A small difference in temperature might be all that is needed to prevent a component from failing. Move the laptop to a cooler room in the house or office.

 

You can perform the below tests shown in the website to check if there is any hardware failure

 

http://support.hp.com/in-en/document/c03467259

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