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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-11-2017 07:53 PM

HP Recommended

This started a week ago, it did it once and than 3 days later happen again once than yesterday happen 3 times and today happened 5 times... what happens is i am randomly doing somthing on my computer and suddently the audio cuts out and screen goes blank but the thing is the computer is still on it is making some noise and the power button light is still on when I click the button to turn it off nothing happens so I have to unplug my computer so i can have it working again.Somthing kind of simular happen before about a year ago we had to get a new graphics card because one day it stopped working and nothing would display on the monitors (I do not know if it would turn on or not )I am wodering what fix my computer needs.

1 REPLY 1

‎02-12-2017 04:20 PM

HP Recommended

Hi @SamuelBabak,

 

Welcome to HP Forums, 

this is a great place to get support, find answers and tips,

 

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand the computer is powering on, however, doesn't have a display on the screen anymore,

 

Don't worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I'll need a few more details:

Have you made any software or hardware changes on the PC?

Was there any update/reset interrupted recently?

When was the last time it worked (date)?

 

In the meantime, let's try these steps here:

 

Perform a Hard reset on the PC

 

Attempt a Bios Recovery

 

If the above steps work and the display turns on/if not, use an alternate monitor and then: Perform a hardware test to be on a safer side.

 

If the steps didn't work, use the below links for further assistance:

 

Computer Starts but Monitor/Screen Remains Blank: Click here

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with your and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

 

Jeet_Singh
I am an HP Employee

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