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MELL069
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Message 1 of 2
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HP Pavilion p6741c-b

HP Recommended
p6741c
Microsoft Windows 7 (64-bit)

I have my hp HP Pavilion p6741c-b  desktop that recently semi-died on me. Unfortunately, there is no video display when connected to my monitor, but the computer is on. I tried my projector as well, but no go. I took out the RAM and reinstalled it. I took out the CMOS battery then put it back in after 30 seconds. And I know my hard drives work because I connected them to my laptops externally viaESATA to sata and my laptops read them noramlly and I can see all my data. This is very weird and am looking for some help! 

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Big_Dave
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Message 2 of 2
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HP Recommended

Hi,

 

Review this document. Even though your particular PC is not listed, I would contact HP Support anyway and see if your particular model was added to the list.  The symptoms appear to be similar.

 

HP's support number is 800-474-6836 or 800-HPINVENT or online here.

 

Try your monitor and cable on another PC.  Alternatively, try a known good PC monitor and cable on your PC.

 

Another thing that you could try is to use a discrete low wattage graphics card.  HP should have plenty of low wattage graphics cards in stock. A local PC repair shop might have one that could be used for testing.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z590, i7-11700K, 32GB, dual 512 GB NVMe, gen4 2 TB m.2 SSD, 4K screen, OC'd to 5 Ghz, NVIDIA 3080 10GB
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